Returns

We hope you love your new purchase, but in the event you are unsatisfied with your purchase, please send it back to our distribution center within 30 days of the delivery date. 

To initiate a return, please submit a return request.  Instructions on how to submit a Return Request can be found below. Please allow 1 to 3 business days for your return to be authorized.  Once authorized, you will receive an email which will include our return address and further instructions.  Please do not return your order until your return request has been authorized or your order will be refused upon arrival.

  • Only store credit will be issued for your return.
  • All return shipping fees are the responsibility of the customer.
  • Items need to be in new, unworn condition, with all tags attached and accompanied by the packing slip from the original shipment.

The following items are FINAL SALE and cannot be returned.  Credit will NOT be issued for the following:

 Accessories

 Lingerie/Underclothes

 Sale/Clearance Items

 Bathing Suits

 Jewelry

 Handbags

We cannot accept returns or exchanges for tampered items or evidence of alteration, fragrance, or cigarette smoke.

Shipping costs are non-refundable. All shipping fees are the responsibility of the customer. If you received free shipping, you will receive store credit for your items minus shipping costs. 

PLEASE CONTACT US BEFORE YOU RETURN YOUR ITEMS TO US. WE WILL NEED TO PROVIDE YOU WITH THE RETURN SHIPPING ADDRESS AND A RETURN AUTHORIZATION NUMBER.

We strongly suggest choosing a method that provides tracking as JayBela is not responsible for lost returned packages. Please allow 2-5 business days from the time we receive your return for your return to be processed. We will send you a confirmation email once processed. You can also Contact Us at any time should you need further assistance.

Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping HERE). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.

PLEASE NOTE:

  • Gift Certificates may not be returned.
  • We are unable to honor previous sale prices or promotions when you place a new order.
  • Shipping and handling charges will not be refunded.

How To Request a Return

To request a return, you must log into your account on our website and request an authorization for return. To set up an account, use the email address used for your purchase and request a new password.  

Please follow these steps:

  1. Log in to your account.
  2. Go to Completed Order(s)
  3. View the Order and Select "Return Item."
  4. Indicate the type of return you would like to make (i.e. for exchange, store credit)
  5. Receive the approved request via email from us.
  6. Return your items within 30 days of receipt of delivery, to the address provided. Please include your order number on the outside of the package. Items not received within the 30 days of the date YOU received the item will be NOT be accepted and will be returned to you, no exceptions!   

Exchanges

Because we can't ensure our customers will be issued the style/size they desire by the time their returned items come back to the distribution center, we are unable to accommodate exchanges by mail. We will issue you a store credit to your account once we've received your return. That way, you may use the store credit towards the correct item/size or for another item. To make an exchange, please follow the steps for returns.  

Late Returns/Not Accepted Returns
 

Your item(s) should be sent back and delivered to us within 30 days of the delivery date.  Returns outside these time frames may be accepted at the discretion of JayBela.  Please note, late returns are subject to being rejected and returned the sender. Alternatively, if the cost returning the item to your attention exceeds the then current value of the item, JayBela will apply a 50% restocking fee to the item(s) when processed in our distribution center.  Store credit for the remaining balance will be issued following our normal returns process.

Returns that are not accepted for the reasons listed in the policy will be returned to you.  You will be responsible for any additional shipping charges.

Return/Refund Processing

Once we have received your package, your item(s) will be inspected and if accepted, store credit will be issued within 7 business days. You will be notified via email at the email address listed on your account when your order was placed.

Using Store Credit

To use a store credit, sign into your JayBela account; you will see your store credit on the "My Account" page. Upon checking out, when asked how you would like to pay, choose store credit and the balance will automatically be deducted from your total.  Any remaining balance will remain in your account.

Store credit has no expiration.

Defective or Wrong Merchandise

All items are fully inspected before being shipped, however, if you receive a defective or incorrect item, please contact us within 2 days of receipt to be eligible for a return.  â€‹Send a picture of the item to customersvc@jaybela.com along with your order number, or Contact Us via our website. 

If your item is in fact defective or incorrect, we will send you a replacement or issue store credit to your account if you no longer want the same item. Refunds to your original form of payment will not be issued. 

Reserved Rights Regarding Returns

JayBela reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing;”
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
  • Potential fraudulent or criminal activity.

Similarly, JayBela reserves the right to refuse service to any customer or entity, due to similar actions as noted above. 

Non-JayBela items sent to our distribution center will be discarded upon receipt.

Wardrobing & Excessive Returns

Our Customer Protection Team also handles situations in which a customers' return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all our customers across the globe. 

Still Need Help? Contact Us Here!