We hope you love your new purchase, but in the event you are unsatisfied with your purchase, you may return your merchandise within 14 days of receiving them.
To initiate a return, please submit a return request. Instructions on how to submit a Return Request can be found below. Please allow 1 to 3 business days for your return to be authorized. Once authorized, you will receive an email which will include our return address and further instructions. Please do not return your order until your return request has been authorized or your order will be refused upon arrival.
- Only store credit will be issued for your return.
- All shipping fees are the responsibility of the customer.
- Items need to be in new, unworn condition, with all tags attached and accompanied by the packing slip from the original shipment.
The following items are non-returnable. Credit will NOT be issued for the following:
We cannot accept returns or exchanges for tampered items or evidence of alteration, fragrance, or cigarette smoke.
Shipping costs are non-refundable. All shipping fees are the responsibility of the customer. If you received free shipping, you will receive store credit for your items minus shipping costs. For your reference, we charge a flat shipping fee of $8.95 in the U.S. International shipping is a flat fee of $24.95.
PLEASE CONTACT US BEFORE YOU RETURN YOUR ITEMS TO US. WE WILL NEED TO PROVIDE YOU WITH THE RETURN SHIPPING ADDRESS AND A RETURN AUTHORIZATION NUMBER.
We strongly suggest choosing a method that provides tracking as JayBela is not responsible for lost returned packages. Please allow 1-2 weeks from the time you ship your package for your return to be processed. We'll email you to confirm that it's complete. You can also Contact Us at any time should you need further assistance.
- Gift Certificates may not be returned.
- We are unable to honor previous sale prices or promotions when you place a new order.
- Shipping and handling charges will not be refunded.
How To Request a Return
To request a return, you must log into your account on our website and request an authorization for return. To set up an account, use the email address used for your purchase and request a new password.
Please follow these steps:
- Log in to your account.
- Go to Completed Order(s)
- View the Order and Select "Return Item."
- Indicate the type of return you would like to make (i.e. for exchange, store credit)
- Receive the approved request via email from us.
- Return your items within 14 days of receipt of delivery, to the address provided. Please include your order number on the outside of the package. Items not received within the 14 days of the date YOU received the item will be NOT be accepted and will be returned to you, no exceptions!
- Send us the tracking number with the return number at firstname.lastname@example.org
(Example: Order received on the 12th, must be in our facility before the 26th).
To make an exchange, please follow the steps for returns.Late Returns/Not Accepted Returns
Your item(s) should be sent back and delivered to us within 14 days of receipt by you. Returns outside these timeframes may be accepted at the discretion of JayBela.
Returns that are not accepted for the reasons listed in the policy will be returned to you. You will be responsible for shipping charges.
Once we have received your package, your item(s) will be inspected and if accepted, store credit will be issued within 7 business days. You will be notified via email at the email address listed on your account when your order was placed.
Using Store Credit
To use a store credit, sign into your JayBela account; you will see your store credit on the "My Account" page. Upon checking out, the store credit will automatically be deducted from your total. If you do not use the entire store credit the remainder will go back into your JayBela account to be used on future purchases.
Store credit expires at the end of the 6th month after it was issued.
Defective or Wrong Merchandise
All items are fully inspected before being shipped, however, if you receive a defective or incorrect item, please contact us within 2 days of receipt to be eligible for a return. Send a picture of the item to email@example.com along with your order number, or Contact Us via our website.
If your item is in fact defective or incorrect, we will send you a replacement or issue store credit to your account if you no longer want the same item. Refunds to your original form of payment cannot be issued.